bet111 Privacy Policy

1.1 This Privacy Policy ("Policy") describes how bet111 ("we", "us", "our") collects, uses, stores, and discloses personal data about individuals ("you", "your", "User") who access or use the bet111 online betting and casino platform, accessible at bet111.lat and any related subdomains or mobile interfaces (the "Platform").

1.2 By registering an account, using the Platform, or otherwise providing us with your personal data, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

1.3 bet111 acts as the data controller in respect of the personal data it processes under this Policy. All data processing activities are carried out in accordance with applicable data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability.

1.4 This Policy should be read in conjunction with our Terms & Conditions and our Responsible Gaming policy, both of which are available on the Platform.

2.1 bet111 collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect include:

2.2 We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data (beyond responsible gaming indicators), or biometric data, unless specifically required by applicable law or KYC regulation.

3.1 Direct Collection: The majority of personal data we hold about you is provided directly by you when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or respond to surveys or promotions.

3.2 Automated Collection: When you access the bet111 Platform, certain technical and usage data is collected automatically through cookies, web beacons, server logs, and similar tracking technologies. This data is collected to ensure Platform security, detect fraud, and improve the user experience.

3.3 Third-Party Sources: We may receive personal data about you from third-party sources in the following circumstances:

• Identity verification and KYC service providers who confirm the authenticity of documents you submit;
• Payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank) who confirm transaction status and account ownership;
• Fraud prevention and anti-money laundering screening services;
• Publicly available sources such as sanctions lists and politically exposed persons (PEP) databases where required by applicable AML obligations.

3.4 In all cases, we ensure that any third party from whom we receive your personal data has a legitimate basis for sharing that data with us.

4.1 bet111 processes your personal data for the following specific, explicit, and legitimate purposes:

• Account Registration and Management: To create and administer your bet111 account, verify your identity, and maintain accurate account records;
• Contract Performance: To process bets, settle winnings, facilitate deposits and withdrawals in BDT (৳), and provide the full range of betting and gaming services described in our Terms & Conditions;
• KYC and AML Compliance: To verify your identity, confirm your age (18+), and comply with anti-money laundering obligations by screening transactions and account activity for suspicious patterns;
• Payment Processing: To process financial transactions through your chosen payment method (bKash, Nagad, Rocket, Upay, or bank transfer) and maintain accurate financial records;
• Customer Support: To respond to your enquiries, handle complaints, and resolve disputes in a timely and accurate manner;
• Security and Fraud Prevention: To protect the Platform and its users from unauthorised access, fraudulent activity, collusion, bonus abuse, and other prohibited conduct described in our Terms & Conditions;
• Responsible Gaming: To monitor gambling patterns, enforce self-exclusion and limit settings, and identify users who may be experiencing gambling-related harm;
• Platform Improvement and Analytics: To analyse usage patterns, test new features, improve game performance, and enhance the overall user experience;
• Marketing and Promotions: To send you information about bonuses, promotions, and special offers that may be relevant to you — but only where you have given explicit consent to receive such communications.

4.2 We will not process your personal data for any purpose that is incompatible with the purposes listed above without providing you with prior notice and, where required, obtaining your consent.

5.1 bet111 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and bet111, including account management, bet settlement, and payment processing;
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC identity verification, AML transaction monitoring, and age verification;
• Legitimate Interests: Processing carried out for bet111's legitimate business interests, including fraud prevention, Platform security, responsible gaming monitoring, and analytics — provided that such interests are not overridden by your fundamental rights and freedoms;
• Consent: Processing for marketing communications and certain cookie-based tracking, where you have provided freely given, specific, informed, and unambiguous consent. You may withdraw this consent at any time by contacting [email protected].

5.2 Where we rely on legitimate interests as the legal basis for processing, we have conducted a balancing test to confirm that our interests do not override your rights. Details of this assessment are available on request.

6.1 bet111 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share your data only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), City Bank, and BRAC Bank receive the minimum data required to process your financial transactions securely;
• KYC and Identity Verification Providers: Specialist third-party KYC providers who verify the authenticity of identity documents submitted during account verification;
• Fraud Prevention and AML Screening Services: Third-party services used to screen transactions and account activity against sanctions lists, PEP databases, and known fraud patterns;
• Game Providers: Providers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe may receive pseudonymised usage data for game integrity, RNG certification, and technical support purposes. These providers do not receive your full identity data;
• Legal and Regulatory Authorities: We may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where we are required to do so by law, court order, or regulatory obligation;
• Professional Advisers: Legal counsel, auditors, and accountants engaged by bet111 who are bound by professional obligations of confidentiality.

6.2 All third parties with whom bet111 shares personal data are contractually required to maintain appropriate data security standards and to process your data only for the specific purposes for which it was shared.

7.1 The bet111 Platform uses cookies and similar tracking technologies (including web beacons, pixel tags, and local storage) to enable core Platform functionality, improve user experience, and support security monitoring.

7.2 The categories of cookies used on the Platform are as follows:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without affecting Platform functionality;
• Functional Cookies: Remember your preferences such as language, display settings, and previously selected payment methods to provide a more personalised experience;
• Analytical Cookies: Collect aggregated and anonymised usage statistics that help us understand how players interact with the Platform and identify areas for improvement;
• Security Cookies: Used to detect and prevent fraudulent activity, bot access, and suspicious login attempts.

7.3 You may configure your browser settings to refuse or delete cookies. However, disabling strictly necessary cookies will impair your ability to use the Platform, including logging in and placing bets.

7.4 bet111 does not use cookies to deliver third-party advertising, serve retargeting ads, or build commercial profiling data sets.

8.1 bet111 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention principles:

• Active Account Data: Retained for the full duration of your account's active status plus a minimum period following account closure, as required by AML and financial record-keeping obligations;
• KYC and Identity Documents: Retained for a minimum of five (5) years following account closure, in accordance with standard anti-money laundering record-keeping requirements;
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction;
• Customer Support Communications: Retained for three (3) years from the date of the final communication in a support thread, or longer if related to an unresolved dispute or legal matter;
• Analytical and Usage Data: Typically retained in aggregated, anonymised form indefinitely for trend analysis. Individually identifiable usage data is retained for a maximum of twenty-four (24) months;
• Self-Exclusion Records: Retained indefinitely to prevent re-registration by self-excluded individuals, even following account closure.

8.2 When personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data disposal procedures. Physical document copies are shredded; digital records are overwritten or cryptographically erased.

9.1 bet111 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Transport Encryption: All data transmitted between your device and the bet111 Platform is encrypted using TLS 1.2 or higher protocols. You can verify this via the padlock icon in your browser's address bar;
• Data-at-Rest Encryption: Sensitive personal data stored on our servers — including financial data, identity documents, and payment method details — is encrypted using AES-256 or equivalent standards;
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. bet111 employees and contractors are granted access only to the data required to perform their specific role;
• Multi-Factor Authentication: Internal systems containing personal data require multi-factor authentication (MFA) for all administrative access;
• Intrusion Detection: Our infrastructure is monitored 24/7 for anomalous activity, attempted breaches, and potential data exfiltration events;
• Regular Security Audits: bet111 conducts periodic penetration testing and vulnerability assessments on Platform infrastructure and application code.

9.2 In the event of a personal data breach that poses a risk to your rights and freedoms, bet111 will notify affected users without undue delay and take all reasonable steps to mitigate the impact of the breach.

10.1 As a user of the bet111 Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us in writing at [email protected]:

• Right of Access: You have the right to request a copy of the personal data that bet111 holds about you, along with information about how it is being processed. We will respond to access requests within 30 days;
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. We will act on rectification requests without undue delay;
• Right to Erasure ("Right to Be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations (see Section 8);
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances, for example while a dispute is being investigated;
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transfer it to another service provider;
• Right to Object: You have the right to object to processing based on legitimate interests, including direct marketing. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests;
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

10.2 We will not charge a fee for processing privacy rights requests unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply. We reserve the right to refuse requests that are repetitive, disproportionate, or that would require us to breach our legal obligations.

10.3 Please note that certain rights (particularly the right to erasure) may be limited where retention of your data is required to comply with AML legislation, financial reporting obligations, or active legal proceedings.

11.1 The bet111 Platform is strictly intended for adults aged 18 years and over. We do not knowingly collect personal data from individuals under the age of 18. Registration is refused to anyone who cannot confirm they are of legal gambling age.

11.2 If bet111 becomes aware that personal data has been collected from a person under the age of 18, all data associated with that individual will be permanently deleted, the account will be closed, and any deposited funds will be returned to the payment source pending identity verification.

11.3 If you believe that a minor has registered an account on bet111 or is accessing the Platform, please contact us immediately at [email protected]. We take age-related safeguarding obligations seriously and will act on all credible reports without delay.

12.1 The bet111 Platform may contain references to or integrations with third-party services, including payment processors such as bKash, Nagad, and Rocket, and game providers such as Pragmatic Play, Evolution Gaming, and Spribe. When you interact with these third-party services, you do so subject to their own privacy policies and data practices, which are independent of this Policy.

12.2 bet111 is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of the Platform.

12.3 Game data generated during your play sessions (e.g., bet histories, game round identifiers) may be transmitted to the relevant game provider's servers for game integrity and RNG certification purposes. This data is pseudonymised where possible and does not include your full identity information.

13.1 bet111 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform functionality. The date of the most recent revision will always be displayed prominently at the top of this page.

13.2 Where changes to this Policy are material — meaning they significantly affect your rights or the way we process your personal data — we will notify registered users by email or via a prominent notice on the Platform at least 14 days before the changes take effect.

13.3 Your continued use of the Platform following the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not accept the revised Policy, you must cease using the Platform and may request account closure by contacting [email protected].

13.4 All previous versions of this Privacy Policy are archived and available on request from [email protected].

14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way bet111 handles your personal data, please contact our Data & Privacy team using the details below:

• Email: [email protected] — please include "Privacy Request" in the subject line
• Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, BST, UTC+6)
• Response Time: Privacy rights requests will be acknowledged within 48 hours and substantively responded to within 30 days

14.2 All privacy-related communications must be submitted in writing. Verbal requests cannot be processed for data protection purposes. When submitting a data access or erasure request, please include your registered email address, registered mobile number, and a brief description of your request to enable us to locate your records promptly.

14.3 This Privacy Policy was last updated in July 2026 and supersedes all previous versions of the bet111 Privacy Policy.